General terms and conditions
Practice of Insight and Harmony
Revision date: October 20, 2026
Praktijk Inzicht & Harmonie – Leila Amaryllis de Vries – offers as Paranormal services to clients in the Netherlands and internationally. The services offered include personal, telephone and online sessions as well as business consultations.
Praktijk Inzicht & Harmonie Operates with diligence, respect, clarity, confidentiality, and trust. These general terms and conditions apply to agreements and contracts with Praktijk Inzicht & Harmonie.
1. Applicability
These general terms and conditions apply to all agreements and contracts between the client Praktijk Inzicht & Harmonie and us.
The client will be given the opportunity to read these general terms and conditions before or at the conclusion of the agreement, and, where applicable, to store them or receive them on a durable data carrier.
The version of the general terms and conditions that applies when the agreement is concluded shall apply to that agreement.
Nothing in these general terms and conditions limits legal rights that may not be waived under applicable law.
2. Consumers and business clients
Under a consumer is understood to mean a natural person who acts for purposes outside his or her trade, business, craft or professional activity.
Under a Business client is understood to mean a person or organization that acts in the exercise of a profession or business.
Provisions specifically relating to consumers apply only when the client is considered a consumer under applicable law.
3. Own responsibility
A session or business consultation is intended to provide insight, clarity, and direction.
The client remains solely responsible at all times for:
own choices and decisions;
own actions and omissions;
the way in which received information is interpreted and applied;
any consequences of choices or decisions made following a session or consultation.
Information that emerges during a session or consultation relates to the moment it is received. People, circumstances, feelings, choices, and situations can change.
Praktijk Inzicht & Harmonie does not make decisions on behalf of the client. The client always retains full autonomy over their own choices.
4. No guarantee of a certain result
Every person, question and situation is different.
Praktijk Inzicht & Harmonie Therefore, I cannot guarantee a specific result, a specific outcome, or a certain future development after a session or business consultation.
Information and insights are intended to support the client in their decision-making process. The client always decides for themselves what they do with it.
5. Liability
To the extent permitted by law, Praktijk Inzicht & Harmonie no liability can be accepted for damages arising from decisions, actions or the use or interpretation of information received during or after a session or business consultation.
Nothing in these terms and conditions excludes or limits liability when such exclusion or limitation is not permitted by mandatory law.
6. Clients under the age of 18
For clients under the age of 18, a session is only possible:
in the presence of a parent or legal representative; or
with the prior written consent of a parent or legal representative.
This policy does not affect any legal requirements regarding minors and consent.
7. Medical, psychological, therapeutic, legal and financial issues
Praktijk Inzicht & Harmonie is not a medical or therapeutic care provider.
The services do not replace medical, psychological, therapeutic, legal, financial or other specialized professional care or advice.
When specialist expertise is needed, it remains important to consult a qualified professional for that purpose.
The client remains solely responsible for their own health, well-being, and medical, legal, financial, or other professional decisions.
8. Alcohol, drugs and strong sedative medication
For a calm and pleasant session, it is preferable that the client is as clear and present as possible.
My ability to regulate my energy is not determined by the use of any specific substance. However, alcohol, drugs, or strong sedative medications can have an impact on concentration, communication, behavior, and the way information is received and processed.
When a client is unable to participate in an appointment calmly, respectfully, or safely through the use of means, it may be Praktijk Inzicht & Harmonie decided not to continue the appointment or to terminate an ongoing session.
9. Confidentiality
Everything that a client Praktijk Inzicht & Harmonie shares during an intake interview, session, or business consultation is handled carefully and confidentially.
Information is not shared with third parties without valid grounds.
An exception may apply when:
the client has given consent to that;
disclosure is legally required; or
There is a serious situation in which the sharing of information is necessary and legally permitted to protect the safety of the client or another person.
The privacy policy of . applies to the processing of personal data as well Praktijk Inzicht & Harmonie.
10. Respectful and safe behavior
Praktijk Inzicht & Harmonie The company reserves the right to refuse an appointment, cancel it, or terminate it immediately if safe and respectful conduct is not possible.
These include, among others:
physical or verbal aggression;
psychological abuse;
threats;
sexual harassment;
unbecoming behavior;
cross-border behavior;
behavior that puts my personal safety or boundaries at risk.
When my personal safety is threatened or the seriousness of a situation warrants it, I reserve the right to call the police and, where appropriate, report or file a complaint.
When an appointment is terminated due to such behavior, any amounts already paid will be treated in accordance with these general terms and conditions and the applicable law.
Travel, parking or other costs incurred by the client cannot Praktijk Inzicht & Harmonie be passed on, unless mandatory law stipulates otherwise.
11. Refusing or canceling by Praktijk Inzicht & Harmonie
Praktijk Inzicht & Harmonie may refuse or cancel an appointment when there are reasonable grounds for doing so or when careful, respectful, and safe cooperation is not possible.
If the Praktijk Inzicht & Harmonie customer cancels an already paid appointment and no replacement appointment is agreed upon, the amount paid for the part of the service not provided will be refunded.
This does not apply to the extent that termination is necessary due to actions or circumstances on the part of the client and, according to applicable law, a payment obligation remains in effect.
12. Photos, images, documents and other materials
The client remains responsible for photos, images, documents and other materials that are provided before or during a session.
The processing, storage and disposal of such data are also subject to the privacy policy of Praktijk Inzicht & Harmonie.
Photos and other images that are specifically shared for a session via WhatsApp, Signal, or email are immediately deleted from my own WhatsApp, Signal, and email environment and from any local storage on my devices after the session., as further described in my privacy policy.
13. Audio and video recordings
The making of audio or video recordings of an intake interview, session or business consultation is not permitted, even by third parties, unless Praktijk Inzicht & Harmonie prior written permission has been granted.
Making your own written notes is permitted.
14. Intake interview
A telephone intake interview takes a maximum of 10 minutes. 15 minutes and cost €18,50.
The amount is paid in advance.
During the intake interview, we briefly get acquainted, discuss the question in broad terms, and look at what form of guidance might be appropriate.
An important part of the intake is setting expectations. Psychics and mediums can work in different ways. Therefore, I explain clearly beforehand how I work and what you can and cannot expect from a session.
The intake interview is not a full reading or an in-depth session.
After the intake interview, the client decides for themselves whether they want to book a session or a business consultation.
15. Price, payment and confirmation
The price applicable to the appointment will be clearly communicated before booking or confirming.
Praktijk Inzicht & Harmonie can send a payment request via WhatsApp, Signal or Email. Payment by bank transfer is also possible.
An agreement is final when it Praktijk Inzicht & Harmonie has been confirmed and, when prepayment or a reservation deposit has been agreed upon, that payment condition has been met.
16. Phone and online appointments
For a telephone or online session or business consultation, the full agreed amount is paid in advance.
After receiving payment and confirmation of the appointment, the agreed time is reserved for the client.
17. Personal arrangements in practice
For a personal session in the practice, an appointment is made in advance. reservation fee of €20 paid.
The remaining amount is paid in cash at the clinic before the start of the session.
The reservation fee is a prepayment of the total price of the session and is fully deducted from it.
18. Reservation amount and relocation
When a personal appointment is rescheduled in a timely manner, the paid reservation fee of €20 can be transferred to the new appointment.
The new agreement is preferred within five working days after the request for relocation Agreed. The session itself does not have to take place within those five working days.
If no new agreement is reached within that period, the booking amount will be treated in accordance with the applicable rules regarding cancellation, termination and payment.
The reservation amount therefore does not automatically expire solely because no new date has been set within five working days.
19. Cancellation and relocation: 48 hours
An appointment should preferably be made as early as possible and in any case at least 48 hours before the agreed time to be cancelled or moved.
One report per Email, WhatsApp or Signal is preferred, because this can clearly be determined for both parties when the cancellation or postponement is communicated.
The 48-hour deadline is a practical arrangement that Praktijk Inzicht & Harmonie allows the reserved time to be made available again as far as possible.
An appointment on a Monday will be cancelled or rescheduled no later than the Friday before. If an appointment is cancelled or not attended later, the agreed amount for that specific appointment will be charged in full. This also applies to an appointment scheduled in the short term or on the same day. Any pre-paid booking amount will be deducted accordingly.
20. Late cancellation or termination by a consumer
In the event of cancellation within the period specified in Article 19, the agreed amount of that specific agreement due, because the reserved time can then usually not be given to another client.
In special circumstances, such as sudden illness or an emergency, a reasonable solution can be sought in consultation.
Mandatory legal regulations to protect consumers remain in force without any change.
An already paid booking amount or other pre-paid amount will be deducted from the amount that ultimately proves to be legally due.
21. Not showing up without notice – no-show
When a client does not appear at a personal appointment without prior notice or is not reachable for a telephone or online appointment at the agreed time, this is considered a very late cancellation for practical reasons.
In that case, the agreed amount of that agreement is due.
For consumers, Article 20 also applies.
22. Cancellation by a business client
When a client acts in the exercise of a profession or business, the specific statutory consumer protection rules do not apply.
In the event of cancellation, relocation or non-appearance, Praktijk Inzicht & Harmonie a fee may be charged insofar as this is in accordance with the agreed arrangements and permitted by applicable law.
An amount already paid is deducted from the amount ultimately due.
23. Cancellation and revocation are different rights
An ordinary cancellation or termination of an appointment is legally different from the legal one. Right of withdrawal in certain distance contracts.
When a consumer can still validly exercise a statutory right of withdrawal, that statutory right takes precedence.
The 48-hour period is not used to restrict or circumvent a legally valid right of withdrawal.
24. Extending a session or consultation
When the client wants to extend a session or a business consultation and my schedule allows it, additional time can be added.
The additional time is paid for before or during the extension, either in cash or via online payment.
If extending at that time is not possible, a new appointment can be made.
25. Distance contracts and statutory cooling-off period
Articles 25 to 32 apply to consumers in the case of distance contracts, insofar as the statutory right of withdrawal applies.
When a consumer enters into a distance contract, for example via the telephone, Email, WhatsApp, Signal or online, a statutory cooling-off period of 14 days, Unless a legal exception applies.
In the case of an agreement to provide services, the statutory cooling-off period begins upon the conclusion of the agreement.
When the statutory right of withdrawal applies, the consumer may cancel the agreement within the legal timeframe without giving any reason.
26. Exercising the right of withdrawal
The consumer can exercise the right of withdrawal by explicitly indicating, before the end of the legal period, that he or she wishes to cancel the agreement.
The consumer can use the legal model form for withdrawal for this purpose or provide another clear statement.
Withdrawal can, for example, take place via Email, WhatsApp, Signal, By phone, via an available online cancellation function or in any other legally permitted manner.
A written notification is preferred for evidentiary purposes, but the statutory right of withdrawal is not limited to a written method exclusively when the law permits other methods.
27. Service during the cooling-off period
A consumer does not have to wait until the cooling-off period has expired before an intake interview, session or consultation can take place.
When the consumer wants the service to be provided already during the legal cooling-off period, Praktijk Inzicht & Harmonie Before starting, the seller requests the express request of the consumer to begin the execution during that period.
The consumer is informed in advance about the consequences of this, including a possible payment obligation if it is cancelled after the start but before full execution.
Praktijk Inzicht & Harmonie lays down the request and the required declarations where necessary in the confirmation of the agreement.
28. Revoked after the service has begun
When the consumer has validly requested to start the service during the cooling-off period and then cancels the order before the service has been fully performed, a refund may be granted — provided that the legal conditions are met — if the following conditions are met: proportional amount be liable for the portion of the service that was actually performed before the cancellation.
Praktijk Inzicht & Harmonie Failure to comply with the information or consent requirements applicable there may have consequences for the consumer's payment obligation.
29. Fully performed service during the cooling-off period
When a service is fully performed at the express request of the consumer during the statutory cooling-off period, the right of withdrawal for that fully performed service may lapse when all the applicable legal conditions are met.
Where it is required that the consumer be pre-determined to:
expressly requests that the implementation begin during the cooling-off period;
expressly agrees to execution during that period; and
acknowledges that the right of withdrawal expires as soon as the agreed service is fully performed.
Praktijk Inzicht & Harmonie prefer to record these statements in writing.
30. Refund after valid revocation
When a consumer legally cancels the agreement, Praktijk Inzicht & Harmonie the payments that are required to be refunded under the law will be paid back. promptly and no later than within the applicable legal timeframe back.
The refund shall in principle be made using the same payment method that the consumer used, unless another method has been legally agreed upon.
No fees are charged for the refund.
Any legally due proportionate amount for services already rendered will be treated in accordance with applicable law.
31. Missing information and extended cooling-off period
Praktijk Inzicht & Harmonie provides the legally required information about the right of withdrawal before concluding a relevant distance agreement.
When legally required information regarding the right of withdrawal is missing, the statutory cooling-off period may be extended in accordance with applicable law.
32. Online withdrawal function
When a consumer can conclude a distance contract via the website, app or another online interface and the applicable law requires an online cancellation feature, Praktijk Inzicht & Harmonie this feature offers it in accordance with the applicable legal requirements.
The online withdrawal function forms a additional option and does not rule out other legally permitted methods of revocation.
Where required by law, the use of this function must be confirmed immediately on a durable data carrier.
33. Compulsory consumer rights and legal exceptions
The statutory right of withdrawal only applies when the law provides for it in the relevant situation.
For certain types of agreements or services, legal exceptions may apply.
Nothing in these general terms and conditions limits legal consumer rights that cannot be waived under applicable law.
34. Payment reminder and collection
When a legally due amount is not paid on time, the client first receives a payment reminder.
Consumers are followed by the applicable legal procedure and deadline before calculating extrajudicial collection costs.
When payment is not made subsequently, the claim can be transferred for collection.
Legal interest, legally permitted out-of-court collection costs and court costs may, insofar as legally permitted, be charged to the client.
35. Illness, force majeure and technical problems
When an appointment cannot be held due to illness, force majeure, a serious technical malfunction, or any other circumstance beyond the reasonable control of Praktijk Inzicht & Harmonie the organizer, contact will be made as soon as possible to make a new appointment.
If no replacement arrangement is agreed upon, the already paid amount for the portion of the service not provided will be refunded.
Praktijk Inzicht & Harmonie is not liable for indirect costs incurred by the client as a result of such a relocation or cancellation, insofar as such a limitation is legally permitted.
36. Questions and complaints
When a client has a question or complaint about an appointment, payment, or service, they can contact Praktijk Inzicht & Harmonie.
I think it is important to first discuss what is happening together and, where possible, to come to an appropriate solution.
This article does not limit legal complaints, disputes, or consumer rights.
37. Applicable law, international clients and competent court
These general terms and conditions and agreements with Praktijk Inzicht & Harmonie are governed by Dutch law.
Praktijk Inzicht & Harmonie works as Paranormal with clients in the Netherlands and internationally.
When an agreement is concluded with a consumer who lives outside the Netherlands, binding national, European or other applicable international consumer rules may apply.
When Praktijk Inzicht & Harmonie its professional activities are directed at the country where a consumer has their habitual residence and the agreement falls within those activities, the choice of Dutch law does not deprive the consumer of the protection of mandatory provisions of the law that would apply without that choice of law.
A dispute is submitted to the judge who, according to the applicable rules, has jurisdiction over jurisdiction and mandatory consumer protection.
38. Language
These general terms and conditions can be made available in Dutch and English.
Both versions are intended to reflect the same terms in terms of content.
In the event of a difference in wording or interpretation, the Dutch version shall be used as the reference, except when this would be contrary to mandatory consumer law or other applicable mandatory legal provisions.
39. Amendments to the general terms and conditions
Praktijk Inzicht & Harmonie can modify these general terms and conditions from time to time, for example due to changes in the services provided or legislation and regulations.
For an agreement that has already been concluded, the version that applied at the time of the conclusion of that agreement remains in principle the applicable version, unless a change is legally mandatory or the parties agree otherwise validly.
The most up-to-date version is published on the website.
40. Invalid or unenforceable provision
If any provision of these general terms and conditions is found to be wholly or partially invalid or unenforceable, the remaining provisions shall remain in force to the extent permitted by law.
The relevant provision shall only be waived to the extent necessary or interpreted in accordance with applicable law.
41. Bank details
IBAN: NL94 INGB 0005 4515 71
Account name: Practice of Insight and Harmony
Location: Capelle aan den IJssel
BIC: INGBNL2A
42. Finally
I find it important that practical arrangements are clear from the outset. These general terms and conditions are intended to provide both you and the client with Praktijk Inzicht & Harmonie clarity about what both parties can reasonably expect from each other.
If you have any questions about these terms before making an appointment, you can always contact us about them.
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